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Shipping, Returns, Cancellations, Damages Policy – Bridge City Tool Works

SHIPPING POLICY:
  • We make every effort to ship your order within 24 hours. In most cases it will go out the same day. However, due to Covid-19 and our need to protect our staff and their families, shipments may be delayed up to 3 – 5 working days. Standard orders (non-freight items) will typically arrive in 2-3 working days. This information should be used as a general guide and is not guaranteed.
  • Any item ordered outside of the United States is subject to import customs taxes depending on the customs policies of different countries.
BACK ORDERS:
  • If not specified, out of stock items will automatically be placed on back order and shipped immediately when available
  • Due to COVID-19 manufacturing delays may affect your order. We appreciate your patience and understanding and if you would like to request an order update, about your order, please contact us at SALES@BRIDGECITYTOOLS.COM

GENERAL RETURNS REQUIREMENTS 

  • Goods returned to without prior authorization will not be accepted to obtain a valid return authorization, contact our Customer Service Department at 888-211-0397 or SALES@BRIDGECITYTOOLS.COM. Be prepared to provide original purchase information: Purchase Order Number, Confirmation Number and/or Invoice Number. 
  • Returns will be accepted 30 days from receipt date from Harvey Industries International 
  • Credit will usually be issued within ten (10) business days of receipt of authorized returned goods 

○ It may take about one week when there is an extremely busy period 

○ Extra time will be required if we repair the item you returned, which is also for ordering replacement parts and then make repairs 

  • All non-defective returns must be in original packaging, unused and in resalable condition and are subject to a 10% restocking/processing fee
  • Please notate your order number on the outside of the package 
  • Original shipping & handling charges are non-refundable 
  • Products returned in used condition cannot be accepted & credit will be denied.
  • If the original payment is by credit card or PayPal, we will credit your original form of payment or issue a Gift Certificate.
  • Unauthorized Non-Warranty returns may be assessed additional restocking fees.
  • Returned to sender (freight collect), or disposed of without credit issuance a Harvey Industries International’s discretion.

OVERAGES, SHORTAGES & DAMAGES (OSD) 

  • Since Title To & Risk of Loss for goods passes to the customer upon acceptance of the goods from the carrier, it is critical that the customer inspect the goods for visible damage before
  • signing and accepting delivery. If damage or shortages are suspected, inspect all items immediately to validate condition and accuracy before signing the Delivery Receipt. 

OVERAGES AND SHORTAGES

  • Notate any shortages or overages on the Delivery Receipt before signing and immediately contact Customer Service for assistance at 888-211-0397. 
  • When making notation on the Delivery Receipt, use specific details and avoid general or generic terms such as “Short Product” or “Missing Item”. 
    • Example of Proper Notation: Missing 3 of item XXXXX 

DAMAGES

  • Although we do our best to partner with carriers that deliver your products in a timely and damage free manner, accidents do happen. Sometimes the outer carton or crate might look damaged but the product is unaffected. If you suspect that a product was damaged in transit, open and complete a detailed inspection. 

VISIBLE DAMAGE

If visible loss or damage is apparent at time of delivery it should be specifically noted on Delivery Receipt. 

  • When making notation on the Delivery Receipt, use specific details and avoid general or generic terms such as “box damage”, “torn” or “subject to inspection”. 
    • Example of Proper Notation: Box 2 of 2, item XXXXX has crushed outer corner
  • Contact Customer Service immediately to report any damages noted on Delivery Receipt
  • Customer Service will initiate replacement orders if needed. 
  • Customer Service will file a claim with the carrier for goods shipped 

CONCEALED DAMAGES

  • Damage that was not apparent at time of delivery is considered concealed damage. 
  • The customer must notify Customer Service at 888-211-0397 of all concealed damages within seven (7) calendar days of receipt of the shipment. 
  • Claims are time sensitive and must be completed immediately. 
  • The customer should retain all damaged goods in their originally received containers & condition pending inspection. 
  • Customer Service will initiate replacement orders if needed. 
  • Customer Service will claim with the carrier for goods shipped

CANCELLATIONS

  • Order cancellations are generally accepted pending the order has not been processed or in transit. Once the order has been processed or with a transit carrier, please follow the guidelines above concerning our return policy. 
  • Cancellations on orders placed will incur a 10% processing fee if returned to the original payment method or a full refund in a form of store credit
  • Orders that are delayed, backordered, or other pending resolutions for more than 30 days will be automatically cancelled and the buyer will be reimbursed via their original payment method 
  • Delays. Orders that are delayed or have other pending resolutions for more than 30 days may be cancelled and the buyer will be reimbursed via their original payment method.
  • Back-Orders. Orders that are back-ordered and surpass original “Estimated Shipping Date” listed on website at the time the order was placed may agree to new available estimated date or orders may be cancelled for a full refund.
  • Pre-Orders. Orders purchased under “Pre-Order” is an automatic agreement to purchase a product in advance in full. If customer wishes to cancel order before estimated shipping date, then cancellations will incur 10% processing fee. If order is delayed passes the original estimated shipping date, then customer may agree to wait for new estimated shipping date or order may be cancelled for a full refund.

Changes to Billing or Shipping address 

  • Changes to a billing / shipping address can usually be done by contacting us at Sales@BridgeCityTools.com
  • Changes to a shipping address once an item has been shipped may incur charges with the delivery service at the customer’s expense
  • Payments are due on date order is placed even for back-order or pre-order items
Updated on December 23, 2021

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